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Contact Us

Have a question, spotted an error in one of our guides, or want to suggest a courier we should cover next? We would like to hear from you.

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Before you write: we cannot see your parcel. We are an independent guide, not a courier company, and we have no access to any shipment, account, card, or booking. For a specific parcel, contact the courier directly — the contact details are on that courier’s page on this site, and on the courier’s own website.

Send Us a Message

Use the form below and we will reply to the email address you give us.

Or Email Us Directly

Editor
Sonali Bambale, Logistics Content Editor
Response time
We aim to reply within 2 to 3 working days.

What We Can Help With

  • Corrections or updates to information in an existing guide — a phone number that has changed, a figure that is out of date, a broken link.
  • Requests to add tracking coverage for a courier, port, bank, or logistics company we do not cover yet.
  • General feedback about the site, including anything that is hard to use or unclear.
  • Advertising, partnership, and press enquiries.

If you are reporting an error, please include the page address and what specifically is wrong. That is far quicker for both of us than a general note.

What We Cannot Help With

We are an independent, unofficial guide. We do not have access to your shipment, account, or delivery details, and we cannot contact a courier on your behalf, arrange a redelivery, process a refund, or open a claim. For anything tied to a specific parcel, card, or booking, contact the courier, bank, or logistics company directly through their own app, website, or customer care number.

Please never send us a card number, PIN, CVV, OTP, bank account detail, or password. We will never ask for any of these, and there is no situation in which we would need them.

For more on how this site works, see our Disclaimer, Privacy Policy, and Terms and Conditions.